We’re thrilled to announce that smei has once again been recognised for our commitment to outstanding customer service. For the second consecutive year, we have been honoured with the prestigious Feefo Platinum Trusted Service Award, after achieving the Gold standard for a number of years previously.
The Feefo Awards serve as an independent benchmark of excellence, celebrating businesses that consistently provide a world-class customer experience. To qualify for the Gold Trusted Service Award, a company must gather a minimum of 50 reviews with a Feefo service rating between 4.5 and 5 during the calendar year. In 2024, we were proud to elevate our status to Platinum, and we are pleased to announce that we have maintained this accolade for 2025 - a testament to our unwavering dedication to our customers.
Our team’s commitment to prioritising customer satisfaction is at the heart of everything we do, and this award reflects their passion for delivering exceptional service. We extend our heartfelt thanks to all our customers who have taken the time to share their experiences with us. Your feedback is invaluable, and we truly appreciate every comment and review.
Lesley Kingett, Head of Office, expressed her excitement: “We are absolutely delighted to receive the Platinum Trusted Service Award from Feefo. Our top priority is to provide our customers with the best possible service we can, and this award, based on genuine customer feedback, is a true recognition of our efforts.
This accolade highlights the hard work our teams put in to listen to and support our customers. What a fantastic way to kick off 2025.”
What sets these awards apart is their reliance on real customer insights, reflecting a business's genuine commitment to delivering outstanding service.
But don’t just take our word for it; here are some of our customers’ reviews:
“A very positive first experience with smei!
Initial call handled proficiently, and I was told to expect a call back from the appropriate person. That call came and I immediately felt confident in the hands of the man who understood the case completely, knew what to ask and after further research was most helpful in coming up with a suitable solution. A good first experience with smei.”
“Excellent all-round Insurance. Good service. Excellent price.
Thank you to all the team! Excellent service. Always an easy process dealing with all staff and they respond to any enquiries. As a small business I have been dealing with this insurance company around 6 years and the price and quality of insurance is excellent. Well done to you all. I Have no hesitation in recommending smei.
“Simply the best.
Brilliant customer service, I couldn't find a fault even if I tried. The insurance is cheap and reasonable.”
“Excellent.
Prompt efficient and always get a great price. Keep up the good work.”
“Prepared to deal with the unusual
Nice people, very enthusiastic, prepared to deal with our unusual situation in a positive manner and found an insurance company prepared to take us on quickly. Highly recommended.”
“Used this company for many years and always a good service. Polite and helpful staff that are fast and efficient. Any queries I have they always answer and priced very well in-line or better than other companies.”
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